Exchange and Return Policy
Saif Plus Store adopts a replacement and return policy in accordance with the laws and regulations set by the Ministry of Commerce in the Kingdom of Saudi Arabia, which are as follows:
• The customer has the right to return the products only if the item is defective or does not conform to the specifications mentioned before purchase.
• If there is tampering with the quantity, size, or both of the products, their capacity, weight, or source.
Saif Plus Store is committed to the return and exchange process, bearing all expenses related to returning shipments from customers if the error was made by the store during the sale (something other than what was requested arrived) or if there is a manufacturing defect in the product.
Please note that Saif Plus Store has a 10-day exchange and 7-day return period. Consumers are not entitled to benefit from the exchange and return policy after the expiry of the specified period, in accordance with the Ministry of Commerce and Investment Law.
The following conditions apply to exchange and refund:
* - The item must be in its original condition as received and not damaged.
* - The item must be exactly the same as the item sold and has not been tampered with or altered.
If any of the above conditions are not met, the store has the right to refuse or deduct.