Exchange and return policy

Exchange and return policy:

• If the customer wishes to exchange the product for another product, or the size for another size, or change the color of the product, there are shipping fees that will be added to the new order. If this is agreed upon, the Safe Plus team will be notified so that you can be provided with the details, provided that the product is unused and in accordance with the mentioned conditions.
• The request for replacement or return depends on the condition of the product when we receive it from you, after the product has been examined by the relevant department and the request has been processed according to the condition of the product.
• Saif Plus store is committed to the return and exchange process, bearing all expenses related to returning shipments from customers if the error was from the store during the sale (receiving something not requested) or if there is a manufacturing defect in the product.
• If the order has been delivered to the shipping company, it cannot be canceled or modified. This can only be done after the customer receives the shipment, according to the conditions mentioned.
• The shipment must be returned to the Saif Plus warehouse in order for the customer's request to be processed, whether the customer wishes to cancel the order or reship the order again.
• If the same product is not available in stock, the customer has the option of either a refund or an exchange for the product.

The following conditions apply to exchanges and returns:

• The item must be in its original condition as received and undamaged.
• The goods must be exactly the same as the goods that were sold and have not been tampered with or altered.

Payment refund method and time period:

• The request will be processed within 5 days once the return shipment is received from the customer, and the amounts will be refunded according to the payment method registered in the purchase order.
• The process of refunding money via credit card takes between 7 and 14 business days, depending on the customer's bank.
• Installment requests (Tabi - Tamara) The amount will be returned to the installment account, provided that the installment entity settles your request.

Please note that Saif Plus store sets a time period of 10 days for exchange and 7 days for return, and the consumer is not entitled to benefit from the exchange and return policy after the specified period has expired.

If any of the above conditions are not met, the store has the right to refuse or deduct.